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Success story
ITAS Mutual insures its business
ITAS Mutua, parent company of the ITAS Assicurazioni Group, is the oldest insurance company in Italy, which since 1821 has been committed to protecting its insured members by guaranteeing the best possible insurance service and contributing to the social and economic development of entire communities.
With more than 600 agents in more than 400 agencies distributed throughout Italy, it has been able to develop and modernize its business over 200 years, keeping its being Mutua unaltered, a reality therefore founded on the values of reciprocity, ethics and solidarity, oriented first and foremost to safeguarding the common good as the most precious resource.
Pat. net 2021
€ 524.4 mln
Employees
742
Insured members
≈ 800.000
Group Awards
1,168 mln
Also on this occasion ITAS turned to deda tech, a trusted partner that for several years has accompanied and supported it in the evolution of the business with ad hoc solutions in line with corporate standards and current regulations.
deda tech has built over the years together with ITAS a complex infrastructure with heterogeneous technologies, considering the business of which the client company is a part, the presence of sensitive data and the importance of the managed information that must always be available to meet members’ requests.
In particular, the most important data that encapsulates the company’s core business relies on high-performance Dell EMC XtremIO storage where ITAS’s Oracle databases are primarily resident.
All unstructured data such as common word, excel, image or video files are stored within a Dell EMC Isilon infrastructure, while another critical component that relies on both technologies is the virtualization of the desktops of all ITAS users.
The accurate knowledge of the client combined with the experience and expertise of the technicians allowed deda tech to propose a Disaster Recovery solution supported by Dell EMC technology, capable of supporting the heterogeneity of the technologies present in the company and protecting the large amount of data governed.
Proposal and solution
The implementation of a Disaster Recovery solution.
The implementation of a Disaster Recovery solution is aimed at making available to the Customer, in the face of a possible disaster event on the primary data center in Trento, systems and infrastructure at the secondary data center in Rome, through which deda tech is able to restore IT systems and services according to contents, modalities and SLAs defined together. Specifically, Dell EMC’s XtremIO storage where ITAS’ core business activities reside and the desktop virtualization component are protected not only by classical backup rules but also replicated instantly at the DR site in Rome. Replication is done using Dell EMC RecoverPoint functionality that enables instant synchronization (time close to
0) of all data written to the primary storage and also carried over to the secondary DR storage. So any time the customer decides to access the DR system in Rome, they will find the same data saved the instant before in Trent. This is a key element of the DR system because in the event of an extraordinary event at the primary site, ITAS can rely on the secondary site without having lost any data written to the primary storage. The only data that can be lost, in fact, is that which remains in memory on the computer and has not yet been written to storage. The DR system thus allows additional security for business continuity, compared to the normal data backup that is still done at ITAS with state-of-the-art Dell EMC Data Protection Suite technology. The backup is saved to a Dell EMC Data Domain system on Trenton and brought back continuously (albeit at lower storage speeds) to Rome. ITAS then has available on the secondary site, albeit in different ways, all the main and most critical information, always aligned with the last transaction made. This solution is then enriched by the Disaster Recovery test, i.e., the “recovery plan” where all the procedures to be carried out and in what order are defined, in order to optimize operations, verify their functioning and be ready to intervene correctly in case of disaster. Two were the winning elements: 1) deda tech’s expertise, precision and responsiveness in developing and implementing the solution; 2) The quality and reliability of Dell Technologies chosen for the project.
The complex task of ensuring the availability of IT systems in case of a disaster event according to the stringent requirements dictated by the business was planned with deda tech with extreme professionalism.
I was impressed by the expertise, precision and speed of reaction of the entire deda tech structure that enabled us to implement, maintain and govern the IT Disaster Recovery solution optimally while also leveraging the full potential of Dell EMC technology on the storage world.
CISO - ITAS Mutua - ITAS Insurance Group
The DR system ensures the continuity and operation of business-critical areas by avoiding moments of information loss.
Replicated on the secondary site in Rome are:
- Data written to the storage that through Dell EMC RecoverPoint are recoverable identical to those at the pre incident time.
- Data saved on Trent’s backup system that are reported through Dell EMC Data Protection Suite in Dell EMC datadomain on the secondary site.
deda tech implemented a compliant solution with the Business Impact Analysis (BIA) carried out by ITAS, where the customer analyzed the risk of possible business downtime by areas by defining downtime costs and the optimal recovery time to minimize the risk.
At the same time, RTO (Recovery Time Objective) indices are defined, which defines the time required to restore information
and business restart, and that of RPO (Recovery Point Objective), which is the amount of information the company can tolerate as a loss.
ITAS has thus achieved its goals:
- Ensure continuous service to its members, avoiding possible business stoppages.
- Obtain a defined and clear recovery plan so that ITAS-defined disaster scenarios can be addressed.
- Implement a solution that is BIA-compliant and in line with industry regulations.
Goals that deda tech has sought from the very beginning to achieve, leveraging the historical relationship that unites deda tech and ITAS and the in-depth knowledge of its infrastructure, taking into account the heterogeneity of technologies and the complexity of the business.
The experience and expertise of the technicians made it possible to bet on the winning choice:
Dell Technologies, whose quality solutions enabled them to implement a service that fully reflected the customer’s requirements. To date, ITAS’s goal for the future is to grow and innovate its business, increasingly improving performance and services for its customers. To do this, it must use equally innovative partners who follow its demands, investing in key issues. deda tech strives precisely to be one step ahead both on solutions and on the effectiveness of its service and in accompanying ambitious customers like ITAS.
