Success story
Carraro: protecting and managing IT with IBM & deda tech.
deda tech was recognized as the perfect partner to support Carraro’s growth, fully meeting the company’s expectations.
A reference partner for the most important manufacturers of agricultural and earthmoving machinery, Carraro is an international group with solid experience in mechanics and among the world’s leading manufacturers of gears and transmission systems. Technology, innovation and people are the pillars that guide the company’s activities, enabling it to achieve its goal: to offer increasingly advanced and competitive technological solutions to improve the activities of those who use operating, agricultural and earthmoving machinery.
Turnover 2021
640 mln
Employees 2021
3.580
Establishments
7
Evolution
Provision of IBM hardware and software technologies.
SAP environment system and application support project.
Activation of ManS for SAP management services and renewal of storage & systems infrastructure.
Infrastructure renewal and upgrade activities.
SCENARIO
Carraro needed to be accompanied in the in-house integration of the SAP application. For 90 years, Carraro has been committed to supporting and empowering those who work on professional machines in agriculture and earthmoving.
A long history guided by important values that have led the company to the expansion and success that characterizes it today. Five are the values that represent their business:
A long history guided by important values that have led the company to the expansion and success that characterizes it today. Five are the values that represent their business:
- We are Responsible, ensuring respect for people and quality at all levels;
- We create Value, in every action: from component purchase to design to service;
- We develop Talents by investing in people’s growth;
- We stimulate Innovation, a process of continuous renewal with a long-term vision;
- We work Together, to strengthen partnerships based on trust and mutual respect.
Companies with a major international thrust like Carraro’s-which operates on every continent with plants in Italy, Argentina, India and China-select their partners very carefully.
This selection enables the company to guarantee the quality and value that Customers demand and that allows it to be among the world’s leading manufacturers of operating, agricultural and earthmoving machinery.
This selection enables the company to guarantee the quality and value that Customers demand and that allows it to be among the world’s leading manufacturers of operating, agricultural and earthmoving machinery.
In addition, creating strong, long-term collaborative relationships enables the company to develop synergies that strengthen its competitive position in the market and that of the Customers who choose it. deda tech was recognized as the perfect partner to support Carraro’s growth, fully meeting the company’s expectations.
For more than 20 years, Carraro has relied on these partners to invest in its infrastructure, protect its data and manage the SAP environment, the market leader in administration, finance and control ERP solutions.
Driven by a desire to improve and follow market demands, Carraro needed to be accompanied in the integration of the SAP application in the company, while preserving the security of its data.
Together with IBM, Carraro had implemented the SAP application project, choosing deda tech as the project’s technology and systems partner, guaranteeing experience, expertise, up-to-date technologies and in line with market needs.
The relationship was then enriched by the new collaboration with Derga, a group company and SAP top partner, which ensured a higher quality of service and a direct and privileged dialogue with the application partner, which is often essential to shorten the time of any intervention.
Driven by a desire to improve and follow market demands, Carraro needed to be accompanied in the integration of the SAP application in the company, while preserving the security of its data.
Together with IBM, Carraro had implemented the SAP application project, choosing deda tech as the project’s technology and systems partner, guaranteeing experience, expertise, up-to-date technologies and in line with market needs.
The relationship was then enriched by the new collaboration with Derga, a group company and SAP top partner, which ensured a higher quality of service and a direct and privileged dialogue with the application partner, which is often essential to shorten the time of any intervention.
Proposal and solution
IBM implemented the application design, while deda tech provided pre- and post-migration support to the SAP environment.
Over time, deda tech has shown customers the potential of its services and the expertise of its technicians, accompanying Carraro in making strategic and technological choices for its business. The relationship of trust created has enabled them to build customer loyalty and become the supplier of choice for the enterprise environment (main frame and storage). Specifically, deda tech configured the dual environment in high availability configuration, storage virtualization and backup environment, protecting business productivity from unexpected downtime. With the advent of the SAP project, IBM implemented the application design, while deda tech provided pre- and post-migration support to the SAP environment as a technology and systems partner.
Subsequently, the ManS for SAP management service was integrated: Carraro thus entrusted deda tech with the systematic management of the database and SAP instances, the required system support, along with all monitoring and update activities. The Client has retained some autonomy in its IT environment, but has outsourced to certified technical staff those specific activities related to database or storage that do not affect the application part. For the management of the Carraro infrastructure, Carraro boasts of a direct relationship with specialized technicians who, when necessary, with defined timeframes and quantities, respond to the Customer’s needs, study the best solution and implement it.
The success of the SAP project has fueled the relationship between the partners, convincing Carraro of their choice and maintaining the use of the implemented services in their environments. deda tech and IBM together defined the most suitable technology and strategy for the Client, following its needs and market demands to make it competitive and up-to-date. Two were the winning elements:
- The specific expertise, demonstrated by technicians over the years;
- The synergy of the deda tech & IBM relationship combined with the quality of the services offered.
deda tech with its expertise and experience showed us that it was the partner we were looking for, building the relationship of availability, trust and respect that still characterizes us today.
Partnership is measured in difficult times, and in emergency situations deda tech has always responded with the utmost helpfulness.
IT Infrastructure Manager - Carraro
Achievements
The solution allowed Carraro to avoid oversizing the infrastructure. The cohesion between deda tech and IBM as technology partners in this project has ensured Carraro quality and efficiency, as it has entrusted its infrastructure to competent, certified and constantly trained personnel who follow the customer’s requests and needs.
In fact, deda tech, thanks to the extensive break-in work on its processes, is able to deliver effective services that are immediately ready for deployment, to the great satisfaction of customers.
In addition, Carraro can take advantage of cutting-edge technologies fully managed and controlled by deda tech technicians, with 24-hour support.
The solution has enabled Carraro to avoid oversizing the infrastructure, minimizing unnecessary investments and saving money by investing, because purchasing a service as an operating cost allows the company to optimize costs and meet its budget, while still relying on SAP-certified personnel.
In fact, deda tech, thanks to the extensive break-in work on its processes, is able to deliver effective services that are immediately ready for deployment, to the great satisfaction of customers.
In addition, Carraro can take advantage of cutting-edge technologies fully managed and controlled by deda tech technicians, with 24-hour support.
The solution has enabled Carraro to avoid oversizing the infrastructure, minimizing unnecessary investments and saving money by investing, because purchasing a service as an operating cost allows the company to optimize costs and meet its budget, while still relying on SAP-certified personnel.
Carraro has achieved his goals:
- Safeguard your data with secure, up-to-date infrastructure signed by IBM;
- Integrate the SAP environment into your strategic business;
- Avoid oversizing of infrastructure;
- Outsource SAP platform management and some specific system activities to certified and qualified personnel;
- Continuing to build a lasting and successful relationship with trusted partners that in the long run allows operations to be much lighter allowing for acceleration on the roadmap.
Similarly, Carraro has been able to focus its people on strategic activities that create value for its business, entrusting partners with technical-operational activities and minimizing management risk. Sharing responsibilities is a key aspect that allows them to ensure continuity in their business and delegate those complex activities that require specific skills, experience and constantly updated personnel.
The availability of deda tech guaranteed by a h24 technical support service allows Carraro to protect its business from events that could compromise business continuity; moreover, the close group collaboration that deda tech has with its partners guarantees the Customer an integrated application and system management, with an SAP environment always optimized in terms of performance and functionality.
At Carraro,technological innovation is one of the most recognized values, which is why the partners that support the company’s growth must be able to follow the spirit of Carraro and its needs, providing services that respect the quality, experience and expertise required. deda tech has distinguished itself in this, building a lasting relationship of trust and mutual respect.
At Carraro,technological innovation is one of the most recognized values, which is why the partners that support the company’s growth must be able to follow the spirit of Carraro and its needs, providing services that respect the quality, experience and expertise required. deda tech has distinguished itself in this, building a lasting relationship of trust and mutual respect.
