Managed SAP
With this Solution , the Customer delegates the entire management of its IT perimeter , including system support of SAP environments, transferring responsibility for the proper functioning of its IT environment to deda tech.
In addition to the infrastructure management services already provided by IaaS, the provision and management of the more specialized components of the IT stack, such as operating system, backup, EDR, logging and advanced monitoring, as well as system support of the SAP component, make up the package. All Datacenter infrastructure components supporting Service delivery are controlled by our Next Generation SOC.
The Solution includes the following components:
- IaaS: operating at deda tech Datacenters, offers a basket of computational (vCPU and RAM), storage (storage) and network resources.
- Firewall as a Service (FWaaS): perimeter security service using next-generation firewall components. It includes a centralized Management Console that allows deda tech staff to manage configurations, make backups, and consult system logs.
- Managed Services (ManS): specialized support and management services for SAP environment-specific technology infrastructure and application architectures.
- Additional services:Services used for collecting System Administrator logs and providing antivirus protection.
Receive 24/7 technical support. This ensures that any problems or outages are resolved quickly, minimizing downtime. Using our staff also reduces the need to train and maintain an in-house IT in-house, allowing the acompany to leverage advanced skills without managing them directly.
We regularly update the infrastructure and systems, ensuring that they are always aligned with the latest technology standards. This includes security patches, system updates, and performance enhancements, which are managed proactively without disrupting business operations, thereby reducing the risks of vulnerabilities or inefficiencies related to system obsolescence.